FAQ

Please email: shinladorganizer@gmail.com

Once your order is placed, Shopify will automatically send an email confirming your purchase and notifying you when your order has been shipped. Please check all folders in your mailbox, including your spam or junk folder, as emails may be mistakenly categorized there.

If you are using a mobile or free email service, your spam filter might automatically block or reject emails from Shopify. To ensure you receive all communications from us, please add **store+87559667993@shopifyemail.com** and **shopify.com** to your safe sender list or set these as preferred domains in your email settings.

For more information on our shipping process and delivery times, please refer to our Shipping Policy.

If you still can't find your order information, please contact us.

Email: shinladorganizer@gmail.com

We can send you the order information again.

SHINLAD ships from China. Already sold for five years in the Japanese Amazon.

Shipping Information

• Standard Shipping: Orders are typically shipped within 1-2 business days.
• Customized Products: For custom-made products, please allow up to 3 business days for shipping.

As our products are shipped via postal services, we are unable to provide a specific delivery date. You can track the progress of your shipment using the tracking number provided in your shipping confirmation email.

For international shipments, additional processing time may be required for customs clearance. On average, 91% of our customers receive their packages within 7-14 business days after shipping.

For more details, please refer to our Shipping Policy.

Sometimes tracking number don’t become active until 72 hours after dispatch.
If your tracking details do not show up after this period, please contact the SHINLAD support team at shinladorganizer@gmail.com

In the very unlikely event that we cannot ship out your order within the stated delivery time, we will endeavor to ship it as soon as possible, and if this does not suit, you may request a discount or store credit.

We only accept Paypal for now.

At SHINLAD, our products, including bag organizers, are custom-made to order. As a result, resale of returned items is generally not feasible. However, if there is a quality issue with the product or if it does not meet the specifications of your order, you may return it for a refund.

To initiate a return, please contact our customer service team with your order details and a description of the issue. We are committed to resolving any concerns you may have promptly.

Please note that refunds are only issued for items with verified quality issues or those that do not match the order specifications. For further details, please refer to our full return policy on our website.